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About Aspect

Overview Next-Generation Customer Contact
Page Image	Capabilities The new consumer – Consumer 2.0 – is a force whose expectations are continually rising as they encounter Web 2.0 and extreme advances in communications and mobility technologies. And today’s corporate communication technologies – Enterprise 2.0 – can change the game for organisations looking to meet these rising consumer demands.
Capabilities2 Enterprise 2.0 is powered by applications that use real-time communications, Web 2.0 and collaboration technologies to communications-enable business processes. Aspect provides solutions at the intersection of Consumer 2.0 and Enterprise 2.0, helping the world’s leading organisations to engage with today’s consumers on their terms. As part of our global strategic alliance with Microsoft, our services teams help to lay the foundation for the new enterprise model with platform services for Microsoft Lync, SharePoint, Microsoft Dynamics CRM and other technologies, as well as through consulting and application development. Our contact centre solutions leverage these business technologies to embed customer contact capabilities within key functional areas throughout the organisation. Aspect is recognised by global industry analysts for its market-leading capabilities in workforce management, outbound dialling and inbound ACD routing, and is a leading Microsoft National Systems Integrator. We have helped organisations of all sizes take advantage of software to meet key business goals, including more than two thirds of the Global Fortune 50.

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Keeping Pace with the Consumer

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How Aspect Helps

Customer Experience Learn how Aspect can help you support your customer experience initiatives in the contact centre and throughout the company.	Customer Service Centres Discover how Aspect can help customer service centres build better customer-company relationships.
IT Professionals Managing a diverse infrastructure is challenging. Learn more about how Aspect can help you reduce complexity and costs.	Collections Centres Gain insight into how Aspect can help collections centres increase productivity, improve promises to pay and reduce costs.
Outsourcer Centres High productivity, reducing costs and providing the highest level of service is critical. Aspect can help you.	Telesales Centres Enhance sales and telemarketing processes by teaming up with Aspect. Find out how we can help.

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