Aspect really has been built on a history of transformative innovation and industry firsts. More than three decades ago, Aspect developed the first intelligent call centre automatic call distributor (ACD) for Continental Airlines. This changed the fundamentals of their business model for customer communications.
Building on that foundation, we went on to build the first dialler, the first workforce management solution and a next-generation ACD. This new ACD used computer telephony integration (CTI) to support new business processes and revolutionise call centre efficiency.
Aspect has since developed the first unified contact centre platform. This moved the industry beyond Aspect's own technology breakthroughs, literally creating a game-changing approach to customer-interaction technology.
We didn't stop there.
Today we're helping our customers move beyond the hardware-centric world of telephony and into the transformative world of software-based communications.
Building on the company's strong history of firsts, Aspect was the first company to bring unified communications applications to the market. Our vision is to leverage these technologies to embed customer contact into every function across the organisation, fundamentally changing the way companies interact with their customers.
Taking that one step further, Aspect has become the first company to enhance our offers with IT services for business process, knowledge sharing and workflow transformation.
In short, our products are designed to help companies succeed in a world transformed by Web 2.0 tools and real-time communications breakthroughs. The innovation obviously cannot stop there. We've really just begun laying the foundation for future breakthroughs in the areas of:
Social communications,
Customer empowerment,
Business engagement and
Dynamics analytics.
We're exploring the creation of intelligent applications that will leverage portals built on existing infrastructures, such as Microsoft platform technology, and turning them into smart applications. Beyond that, Aspect is looking at new ways to apply intelligent applications to mobility solutions that could enable organisations to download contact centre information to any wireless device or allow consumers to initiate instant messages (IM) with organisations with full presence capabilities. Aspect is also looking at how we can move our applications into the cloud to deliver on-demand Internet-based computing that eliminates the need for on-site hardware and software and enables easy long-term storage or allows for highly computer intensive activities.
And this future will come with a new face. Using powerful development platforms such as Microsoft Silverlight and Windows Presentation Foundation we have the ability to completely reimagine the user experience.
