We can help your operations integrate better with emerging IT standards for Enterprise 2.0 – a real-time environment built on Web 2.0 technologies like customer portals, wikis, blogs and communities, and real-time communications technologies like unified communications and collaboration.
What’s more, we can help you address the challenges of trying to collect from today’s consumer – Consumer 2.0 – a socially-networked, increasingly-mobile individual who may, in fact, use their mobile device as their primary form of communication. We can help you engage customers' debtors at the right time via the right channel so you are most likely to secure a payment or a promise, increasing the success of your collection initiatives.
We offer a combination of products and services to help you succeed at the intersection of Enterprise 2.0 and Consumer 2.0.
Here’s how we can help:
- Customer contact applications that are built on feature-rich, high-availability next-generation platforms that fully leverage the real-time communications and intelligent workflows inherent in Enterprise 2.0.
- Features that enable you to preserve today’s best practices whilst engaging the new consumer through the channels they prefer, including social media and mobile devices.
- Blended customer contact and workforce optimisation capabilities that enhance business processes within your contact or call centre and throughout your company.
- Increase collections by improving right party contact efficiency.
- Reduce costs by aligning staffing with Best Time to Call strategy.
- Enhance collector effectiveness by providing targeted performance feedback and coaching.
- Improve productivity by helping collectors understand and optimise their own performance.
Unified Outreach™
Automate proactive contact strategies for customer service and sales, and target past due accounts more effectively, reduce delinquencies and secure more promises to pay. |
Optimized Collections™
Utilise performance, workforce and campaign management to enhance contact and calling strategies by applying the right resources at the right times to increase right party contacts, lower staffing costs, and improve collector effectiveness and collections results. |
