These same advances have created a new breed of consumer that is not only more networked than ever, but is constantly connected through increasingly powerful and user-friendly digital devices.
Unified communications platforms like Microsoft Lync integrate and presence-enable communications channels including voice, email and instant messaging to connect people across corporate functions and between companies. Collaboration technologies and capabilities like Microsoft SharePoint, multimedia conferencing and desktop sharing combine the best of Web 2.0 and real-time communications advancements to deliver secure solutions that support key business initiatives and imperatives.
The rise of Enterprise 2.0 holds the potential to create and support innovative new business models for delivering customer care to Consumer 2.0, and for supporting an increasingly mobile and/or remote workforce. Yet knowing how and where to start can be challenging.
Aspect can help IT Professionals:
- Develop strategies to determine how unified communications and collaboration technologies can help you achieve strategic business advantages
- Lay the foundation for Enterprise 2.0 technologies in your company with our Microsoft Platform Services
- Deliver solutions that take full advantage of the proliferation of mobile devices with voice, video and data capabilities
- Build the right environment to optimise employee collaboration
- Serve Consumer 2.0 more effectively by connecting your contact centre to other corporate functions, including the back office
- Support IT standardisation and leverage corporate communications infrastructures to optimum levels in the contact centre
Learn more about the services and software Aspect provides to Help IT Professionals like you:
Business Services
We develop and implement custom applications and workflows that use Microsoft products, and deliver systems integration services that help our customers achieve targeted business objectives. |
Customer Centre Solutions
Customer contact insight combined with proven expertise with UC, collaboration, cloud computing, business process automation (BPA), CEBP, wireless and mobility to bring next-generation solutions to customer-centric enterprises. |
Microsoft Platform Services
A Microsoft Gold Certified Partner, we have expertise in designing, implementing and integrating Microsoft solutions leveraging Sharepoint, Lync, Dynamics CRM and other Microsoft technologies. |
