Whether you are a Business Process Outsourcer (BPO) or an Application Service Provider (ASP), Aspect’s customer contact applications are designed to meet specific business objectives and service levels while reducing your overall maintenance costs and ensuring you can take advantage of the latest advancements in customer contact and business technologies.
Aspect understands that many of your clients are looking for enhanced capabilities across more channels, and as their IT departments are looking for greater integration between the company and their outsourcer partners, here’s how we can help:
- Connect your contact centre operations to key functions within your clients’ organisation, including the back office
- Connect your clients’ websites to your contact centres
- Integrate workforce optimisation to span your contact centre and key corporate knowledge workers within your clients’ organisations
- Next-generation software platforms that fully leverage the real-time communications and intelligent workflows inherent in Enterprise 2.0 technologies like unified communications and collaboration
- Features that enable you to preserve today’s best practices whilst engaging the new consumer through the channels they prefer, including social media and mobile devices.
Aspect provides solutions for Outsourcer Centres like Computer Sciences Corp (CSC) and Garlands Call Centres.
Blended Interaction for Inbound/Outbound
Gain greater visibility, control and staffing efficiency in your multichannel outsourcing contact centre, so you can serve your customers better and enhance the overall business results you deliver. |
Seamless Customer Service
Self-service can be hugely important in an outsourced contact centre operation. Seamless Customer Service enables you to coordinate the self-service channels you offer on behalf of customers with live agent-assisted service to improve first call resolution and enhance the customer experience. |
Unified Outreach
If you offer outsourced collections services, Unified Outreach can help you automate early stage contact to more effectively target past due accounts, reduce delinquencies, and secure more promises to pay for your clients. |
