What’s more, we can help you address the challenges of selling to today’s consumer – Consumer 2.0 – a socially networked, increasingly-mobile individual who may, in fact, use their mobile device as their primary form of communication. Whether you operate an in-house or outsourced contact centre for sales and telemarketing, Aspect customer contact applications and services can help you improve right party contact, expand your contact channels, increase sales and grow your prospective contact opportunities by boosting campaign penetration rates.
We offer a combination of products and services to help you succeed at the intersection of Enterprise 2.0 and Consumer 2.0. Here’s how we can help:
- Customer contact applications that are built on feature-rich, high-availability next-generation platforms that fully leverage the real-time communications and intelligent workflows inherent in Enterprise 2.0.
- Features that enable you to preserve today’s best practices whilst engaging the new consumer through the channels they prefer, including social media and mobile devices.
- Blended customer contact and workforce optimisation capabilities that enhance business processes within your contact or call centre and throughout your organisation.
- Increase sales by improving right party contact efficiency.
- Reduce costs by aligning staffing with Best Time to Call strategy.
- Enhance agent effectiveness by providing targeted performance feedback and coaching.
- Improve productivity by helping agents understand and optimise their own performance.
- Solutions that connect your ecommerce website to your contact centre.
- Customer contact applications with integrated workforce optimisation capabilities that help you manage knowledge workers who engage with consumers through the contact centre or within social communities and networks.
Some of Aspect's Sales and Telemarketing offers include:
Blended Interaction™ for Inbound/Outbound
Gain greater visibility, control and staffing efficiency in your multichannel sales and telemarketing contact centre, so you can reach the right customers with the right message via the right channel, effectively cross- and up-sell, and enhance the business results you deliver for your organisation. |
Productive Workforce™
A unified communications (UC) application for the contact centre that unites workforce management, performance management, and quality management to reduce the cost per customer interaction and improve the customer experience. |
