|Webinar: Streamline Your Debt Collection Processes to Maximise Profit and Efficiency|
In today's competitive market, organisations are challenged with maximising collections effectiveness without adding new headcount. What's more, trying to collect from today's socially networked, mobile consumer means you need to ensure that they are contacted at the right time via the right channel increasing the success of your collection initiatives. Find out how Aspect can enable you to:
- Increase collections
- Reduce costs
- Improve collector effectiveness
- Boost productivity
|Mastering the Social Dialogue in Your Contact Center|
Join Rusty Coleman as he takes a closer look at customer empowerment. New technologies, like smartphones, combined with the advent of social media have created a new consumer - we call them Consumer 2.0 – and they take for granted the immediate access to both people and information anytime, anywhere. And they expect that same level of access, on their terms, to companies with which they do business. They want a choice in how to connect - web, phone, IM - and a consistent experience across those channels. If a company falls short in delivering on that score, there are plenty of outlets for consumers to voice the dissatisfaction to the world and they are not shy about doing it.
|Achieving TCPA Compliance Webinar|
On February 15, 2012, the Federal Communications Commission (FCC) issued a Report and Order in the matter of Rules and Regulations Implementing the Telephone Consumer Protection Act of 1991. View this replay to learn more about the changes and the impact to your business.
|The 2.0 World: Life as a Next Generation Information Worker - Outside the Box with Lync|
Once you have discovered unified communications with Microsoft Lync, a world of possibilities opens up. This webinar demonstrates of how Lync along with Microsoft SharePoint and Dynamics CRM can change the way you do business.
|A Unified Communications Reality Check for Your Business|
Using real-world case studies and benchmark data gathered from hundreds of end-user organizations Nemertes Research will equip you with the valuable information you need to advance your UC strategy toward business success.
|Proactive Customer Care – Strategies to Improve Customer Service and Customer Loyalty|
Listen as we share best practices you should consider to not only maintain customer relationships, but also build profitable long-term, loyalty-based relationships.
|Improving Debt Collection Processes: Streamline Your Business to Maximize Profit and Efficiency|
Now, more than ever, successful collections centers depend on people, processes, and applications all working together to achieve optimal recoveries. View the replay as we highlight best practices in achieving outbound efficiency to maximize profit.
|The 2.0 World: Life as a Next-Generation Information Worker - Communication in the 2.0 World|
Discover unified communications with Microsoft Lync, and how it can enable you to easily connect with voice, presence, instant messaging and conferencing, save money and increase productivity.
|CRMXchange Great Debate - UC in the Contact Center - Successes, Disappointments and Emerging Opportunities|
The promise of unified communications in the contact center has been touted for years, but have these innovations taken off?
|Unified Communications Real-World Insights and User Adoption Best Practices|
Real World Insight into unified communications decision considerations, implementation lessons learned and realized savings. Plus, Aspect experts will share best practices for getting employees excited to adopt new technology, as well as common questions and myths about unified communications.
|Unified Communications Architectural Overview and Leveraging Your Existing Infrastructure|
Learn how Microsoft Lync can peacefully co-exist with current voice infrastructures or completely replace PBX systems at your own pace.
|Microsoft Lync - First Look at the Latest Microsoft Unified Communications Platform|
Let a preview of how this cost effective solution unites instant messaging (IM), presence, phone, video and audio conferencing into a rich, more simplified communications experience. During this session, you will:
- Learn how Microsoft unified communications dramatically improves productivity, lowers communications costs and reduces email and voice mail clutter
- See how you can switch instantly among IM, voice, video, conferencing, and application sharing, as needed, during any conversation
- Discover how you can enable real-time communications and collaboration by using presence and click-to-communicate capabilities from within Outlook, Office and SharePoint applications
- Get an overview of the latest capabilities that make this easy-to-deploy solution unique for office and remote employees
UC and Collaboration - The Roadmap for a Progressive Enterprise
Presenter: Bern Elliot, Gartner
An interactive demonstration of how unified communications has an impact on the contact center, IT department and office of the CIO.
Log in to UC World to View»
How Aspect Helps
Aside from inbound ACD systems, Aspect customer contact and workforce optimisation software can enhance business processes throughout your organisation by incorporating unified communications (UC), collaboration and other Enterprise 2.0 technologies.
||Customer Contact Services|
Aspect's world-class service ensures you get the most out of your technology investments. All services from Aspect are backed by a deep knowledge of products and business processes, full team accountability with a single point of contact, and a unique customer-centric methodology.
|Microsoft Consulting Services from Aspect
Aspect develops Microsoft-based solutions such as customer portals, dashboards and mobility solutions, and applies unified communications (UC) technologies to streamline customer-company interactions in your contact center and across your enterprise.
Aspect transforms call centres and extends call centre solutions with a versatile foundation for next-generation customer contact – and, then, with benefit of our 30+ years of experience, help tailor them to the special needs of your business on a timetable of your choosing, to realise new levels of cost savings and productivity gains.