Productive Workforce™
For both centralised or distributed contact centres, Productive Workforce readily integrates with virtually any inbound solution or dialler and helps to optimise resource usage, so you can assist more customers with fewer agents, reduce costs, and improve results.
Seamless Customer Service™
A UC application for the contact centre that unites inbound routing and voice portal capabilities to reduce cost-per-customer enquiry and help organisations deliver the next generation of customer contact.
Inbound ACDThe inbound capabilities of
Aspect® Unified IP® provide robust features that enable you to engage in superior, cost-effective interactions with your customers by allowing you to route callers intelligently to available agents.
Outbound Dialer
The outbound functionality of Aspect Unified IP delivers automated, predictive, precise, progressive, manual and blaster dialling options to manage outbound calls.
Workforce Management
Aspect's workforce management capabilities allow you to employ agents efficiently and optimise the allocation of your inbound, outbound, blended and back office staffing resources to reduce costs, while improving overall business results.
