Campaign Optimisation

​Optimising campaigns helps organisations to deliver focused efforts that yield higher success rates and increase the effectiveness and productivity of agent resources, while at the same time controlling costs. IT-ready campaign optimisation software for the call centre helps to improve right party contacts and centralise campaign administration across global operations. 

Aspect Unified IP campaign optimisation allows you to:

• Increase revenue and agent productivity by delivering high-quality connections.
• Maximise campaign performance with centralised campaign strategy management.
• Improve decision-making with real-time, historical and company-wide business intelligence.
• Ensure business continuity and regulatory compliance to minimise downtime and risks.

​White Paper

Contact Centre Intelligence

​Optimized Collections^™
Whether your collections centre is centralised or distributed, Optimized Collections brings your business rules, hard-learned best practices and administration into a centrally-managed platform.

Blended Interaction^™
Unified communications (UC)-enabled and readily extensible, Blended Interaction unites inbound routing, Internet contact, voice portal, outbound dialling and workforce management capabilities to empower your contact centre to meet the increasing demands of Consumer 2.0.

Unified Outreach^™
Unified Outreach automates proactive contact strategies for customer service and sales, and targets past due accounts more effectively to reduce delinquencies and secure more promises to pay.

Outbound Dialling
The outbound dialling capabilities of Aspect Unified IP enable you to make your outbound collections, sales or telemarketing strategies successful.