Having taken the best from legacy products like Aspect® CallCenter® ACD and Aspect® Spectrum® ACD, Aspect® Unified IP® inbound capabilities help to increase customer satisfaction. The inbound routing capabilities of Aspect Unified IP allow organisations to deliver customers to the appropriate resource first time, segment customers and enable appropriate service prioritisation, deploy agents cost-effectively no matter where they are located, and manage both session initiation protocol (SIP)-based, voice over IP (VoIP) agents and PSTN-based agents from a single, all-in-one contact centre platform.
Aspect's inbound automatic call distributor (ACD) routing functionality allows you to:
Increase flexibility and dynamic control over inbound capabilities.
Leverage unified communications (UC) to enable agents to search for and engage experts with Ask an Expert.
Virtualise and scale corporate routing rules and contact distribution.
Use advanced routing, dynamic skills and flexible announcements.
Take advantage of the Unified Agent Desktop with a user-centred user interface (UI) and workflow scripting.
