Internet Contact/Email/Web

​Aspect's Internet contact/email/Web functionality provides your contact centre with a feature-rich option that supports new and emerging contact channels, allowing you to embrace new ways to interact with your customers. Having all of these channels available to customers on a unified platform allows you to maximise revenue opportunities, make more efficient use of contact centre staff with multichannel blending capabilities, manage all multichannel interactions via a single system and provide a consistent experience across channels.

Aspect's Internet contact/email/Web capabilities allow you to:

• Seamlessly deploy email management capabilities in your current environment.
• Prioritise interactions based on customer value.
• Offer assisted service to customers who visit your Web site through Web Interaction Management.
• Empower customers and agents to interact and co-navigate on your Web site through Web Chat and Web Collaboration.
• Give online customers the flexibility to define a best number and best time to be contacted through Web Callback.
• Escalate a customer's conversation from a chat session to a phone call through "Talk to a Live Agent Now."

​White Paper

Integrated vs. Unified: Putting the Pieces Together

​Blended Interaction^™
Unified communications (UC)-enabled and readily extensible, Blended Interaction unites inbound routing, Internet contact, voice portal, outbound dialling, and workforce management capabilities to empower your contact centre to meet the increasing demands of Consumer 2.0.

Productive Workforce^™
For both centralised or distributed contact centres, Productive Workforce readily integrates with virtually any inbound solution or dialler and helps to optimise resource usage, so you can assist more customers with fewer agents, reduce costs, and improve results.​

Contact Centre Solutions
Aspect combines call centre software insight and proven expertise with Microsoft UC, collaboration, cloud computing, business process automation (BPA), communications-enabled business processes (CEBP), wireless and mobility to deliver next-generation solutions for the contact centre and the company.

Contact Centre Services
Aspect provides training, support, consulting, implementation and optimisation services to help you get the most out of your contact centre products and unified communications applications for the contact centre.