Productive Workforce™
For both centralised or distributed contact centres, Productive Workforce readily integrates with virtually any inbound solution or dialler and helps to optimise resource usage, so you can assist more customers with fewer agents, reduce costs, and improve results.
Unified Outreach™
Unified Outreach automates proactive contact strategies for customer service and sales, and targets past due accounts more effectively to reduce delinquencies and secure more promises to pay.
Workforce Management
Aspect's workforce management capabilities allow you to employ agents efficiently and optimise the allocation of your inbound, outbound, blended and back office staffing resources to reduce costs, while improving overall business results.
Performance Management
Aspect's performance management capabilities allow you to measure business results to ensure continuous process improvement by providing scorecards and analysis that can automatically initiate alerts and actions on the fly.
Campaign Optimisation
Aspect's campaign optimisation capabilities let you enable contact centres to achieve high-yield collections, sales, telemarketing and proactive customer care campaigns.
