Outbound Dialler

Aspect's outbound capabilities help you maximise revenue opportunities, reduce delinquencies, improve contact centre productivity, enhance customer service, lower the incidence of data entry errors, enhance security and comply with regulatory requirements. The wide range of capabilities empowers agents and speeds up response times, which ultimately increases productivity while reducing costs, increases customer satisfaction, and gets you up and running faster.

​Aspect's outbound functionality allows you to:

• Deliver proactive contact across multiple channels, including voice, short message service (SMS) and email channels.
• Enhance dialling flexibility.
• Improve high availability, footprint and performance.
• Improve right party contacts.
• Ensure you are reaching the right customers at the right time via the right media.

White Paper

Integrated vs. Unified: Putting the Pieces Together

Optimizing the Collections Process

Answering machine detection with the Aspect Software DCP

Five Reasons Why… Proactive Care Means Customer Loyalty

Brochures

Unified Outreach - Collections

Optimized Collections

Blended Interaction

Data Sheets

Aspect Unified IP with Campaign Optimization

Case Studies

I-Direct Broker Case Study

O2O-EPOS

Podcasts

Automating Early Stage Collections

Enhancing Debtor Contact Productivity

Blended Interaction^™
Unified communications (UC)-enabled and readily extensible, Blended Interaction unites inbound routing, Internet contact, voice portal, outbound dialling, and workforce management capabilities to empower your contact centre to meet the increasing demands of Consumer 2.0.

Unified Outreach^™
Unified Outreach automates proactive contact strategies for customer service and sales, and targets past due accounts more effectively, reduces delinquencies and secures more promises to pay.

Productive Workforce^™
For both centralised or distributed contact centres, Productive Workforce readily integrates with virtually any inbound solution or dialler and helps to optimise resource usage, so you can assist more customers with fewer agents, reduce costs, and improve results.​

Optimized Collections^™
Whether your collections centre is centralised or distributed, Optimized Collections brings your business rules, hard-learned best practices and administration into a centrally-managed platform.

Contact Centre Services
Aspect provides training, support, consulting, implementation and optimisation services to help you get the most out of your contact centre products and UC applications for the contact centre.