Quality Management

Aspect^® Quality Management provides mission-critical, full-time recording and quality management as well as the tools required to measure consumer sentiment.

Aspect Quality Management delivers full-time, encrypted recording and quality management scorecards. In addition, it offers Web-based customer surveys and through its interaction with CallMiner Eureka!, uses the latest speech analytics technologies to give an accurate measurement of consumer sentiment.

Aspect Quality Management allows you to:

• Reduce liability through full-time contact and screen capture recording.
• Improve employee performance and reduce risk through quality scorecards.
• Measure consumer sentiment and employee performance using Web-based surveys.
• Gain key customer and process insights and automatic scoring through speech analytics.
• Ensure payment card industry (PCI) compliance and other infractions using powerful encryption technology.

Productive Workforce​^™
For both centralised or distributed contact centres, Productive Workforce readily integrates with virtually any inbound solution or dialler and helps to optimise resource usage, so you can assist more customers with fewer agents, reduce costs, and improve results.

Contact Centre Services
Aspect provides training, support, consulting, implementation and optimisation services to help you get the most out of your contact centre products and unified communications (UC) applications for the contact centre.

Contact Centre Solutions
Aspect combines call centre software insight and proven expertise with Microsoft UC, collaboration, cloud computing, business process automation (BPA), communications-enabled business processes (CEBP), wireless and mobility to deliver next-generation solutions for the contact centre and the company.