Blended Interaction™
UC-enabled and readily extensible, Blended Interaction unites inbound routing, Internet contact, voice portal, outbound dialling, and workforce management capabilities to empower your contact centre to meet the increasing demands of Consumer 2.0.
Productive Workforce™
For both centralised or distributed contact centres, Productive Workforce readily integrates with virtually any inbound solution or dialler and helps to optimise resource usage, so you can assist more customers with fewer agents, reduce costs, and improve results.
Voice Portal/IVR
The voice portal/IVR capabilities of Aspect
® Unified IP
® enable contact centres to integrate voice response (IVR) and speech-enabled functionality easily into your customer-facing business processes.
Inbound ACD
The inbound capabilities of Aspect Unified IP provide robust features that enable you to engage in superior, cost-effective interactions with your customers by allowing you to route callers intelligently to available agents.
Contact Centre Services
Aspect provides training, support, consulting, implementation and optimisation services to help you get the most out of your contact centre products and UC
applications for the contact centre.
