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 Unified Contact Centre: Aspect Unified IP

Our next-generation unified contact centre platform unites inbound, outbound, voice portal, Internet contact, multichannel self-service and proactive contact capabilities, as well as unified communications (UC) and collaboration functionality. Aspect® Unified IP® serves as the foundation for many of our customer contact applications.
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Product Capabilities
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Inbound ACD
With a proven history of automatic call distributor (ACD) leadership, our best-of-breed inbound capabilities intelligently route callers to available agents.

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Outbound Dialler
Hailed as the creator of the predictive dialler, Aspect Unified IP delivers automated, predictive, precise, progressive, manual and blaster dialling options.

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Voice Portal
Next-generation voice self-service (IVR) capabilities enable you to automate some or all of your call centre interactions.

 

 
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Internet Contact
Provide an experience for Web-based communications similar to that of traditional call centre contacts.  

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Campaign Optimisation
Optimise campaign strategies for outbound customer contact programmes to deliver high-yield results.

Unified Communications and Collaboration
Leverage seamless integrations with Microsoft Lync and SharePoint 2010 to search and engage experts across the company with ease.

Resources

White Papers

Four Reasons Why…Proactive Customer Care Means Customer Loyalty

Connecting to the Empowered Customer

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified

Goodbye to CTI, Hello to Unified​

Brochures

Seamless Customer Service™

Blended Interaction™

Unified Outreach - Collections

Data Sheets

Aspect Unified IP 7 Features and Functionality

Aspect Unified IP and SIP-based voice over Internet Protocol (VoIP) Data Sheet

Aspect Unified IP CRM Connector Data Sheet

Case Studies

CVS

Affinity Group, Inc

Asian Paints Ltd

NorthShore University

HealthSystem

HomeShop 18

You might also consider...
​Contact Centre Applications – leverage a combination of capabilities from our unified contact centre platform and our workforce optimisation suite.
​Contact Centre Training – learn about contact centre training initiatives available on-site or online.
​Contact Centre Support – learn about the Aspect support programmes to help you get the most out of your products.
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Products Overview

Customer Contact Applications

Workforce Optimisation

Small Contact Centre/Help Desk Appliance: Aspect Contact

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  • The Next Generation of Customer Contact

Unified Customer Contact: Unified IP

Services Overview

Customer Contact Services

Next Generation Customer Contact Services

Enterprise Services

Industry Practices

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Solutions Overview

Contact Centre Extended Solutions

Back Office

Web Customer Service

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  • Making the Back Office Pay

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Data Sheets

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