 NorthShore University HealthSystem Case Study
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 | This case study provides an overview of how Aspect Unified IP and workforce management capabilities helped the company's contact centre provide exceptional patient care, and created a competitive differentiator in a tough market. |
Ping An Insurance (Group) Case Study
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| This Ping An case study provides specific details on how the Chinese insurance company has seen significant improvement in telesales productivity as well as an increase in sales with Aspect Unified IP. |
Microsoft Lync Server 2010 Customer Solution Case Study
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| Aspect helps customer-centric organisations deliver a next-generation customer experience through software solutions that exploit enterprise communications and collaboration platforms. |
British Gas - Aspect Unified IP Case Study
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| This case study demonstrates how British Gas implemented a customer contact solution that supported call blending, outbound campaign management and natural language speech recognition to support company initiatives. |
Lockheed Martin
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| This Lockheed Martin case study describes how this government contractor cut travel and conferencing costs, improved workforce mobility, and eased development and IT management with a unified communications solution from Aspect.
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State of Arkansas
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| This State of Arkansas case study profiles how an Aspect solution combined Microsoft UC and collaboration capabilities and Aspect Professional Services for fast, seamless implementation, improved workforce mobility, and easier development and management. |
Client Services Case Study
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| This case study presents how the company tripled productivity of its collections operations with Streamlined Collections application for customer contact. Aspect Unified IP and Advanced List Management improve contact and regulatory compliance. |
Stefanini TechTeam Case Study
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| This Stefanini TechTeam Case Study provides detail on how the company significantly improved flexibility, decreased time to get agents up and running from days to minutes and reduced costs of licenses with Aspect Unified IP. |
HarborOne Case Study
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| This HarborOne case study discusses how the company has experienced significant cost savings by replacing its legacy data lines with SIP trunking, as well as with travel costs by using Microsoft Lync and Aspect video for web conferencing capabilities. |
CNA Surety
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| This CNA Surety case study provides detail on how the company improved overall performance and enhanced customer interactions with Aspect's Productive Workforce.
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I-Direct Broker Case Study
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| This I-Direct Broker case study provides detail on how the company has increased efficiency, lowered operational costs in managing inbound and outbound customer service and collections, and handles new customer calls with Aspect Unified IP. |
Garlands Call Centres
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| This Garlands Call Centres case study provides detail on how the leading UK outsourcer used Aspect Unified IP to drive their IP transition strategy. |
British Gas Services
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| This British Gas Services case study summarises how Aspect workforce optimisation capabilities helped the utility build an integrated resource strategy, leading to more efficient workforce planning, better employee schedule adherence and reduced costs. |
Foschini Group
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| This Foschini Group case study describes how a campaign management solution from Aspect helped the retailer enhance agent productivity and optimise contact centre efficiency by boosting right-party contacts. |
Klant Contact Services
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| This Klant Contact Services case study provides detail on how the company enhanced planning, forecasting and scheduling processes with Aspect's workforce optimisation capabilities. |
Telexpress Corporation
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| This Telexpress Corp case study provides detail on how Aspect has assisted with Taiwan’s leading outsourcing provider in expansions to Greater China.
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Sharekhan Limited
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| This Sharekhan Limited case study provides detail on how Aspect helped Sharekhan focus on growth by enhancing customer services and solving day-to-day issues. |
Royal Mail Group
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| This Royal Mail Group case study provides detail on how Aspect delivered voice portals that allowed customers to track the status of letters and packets. |
Oceans Connect
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| This Oceans Connect case study provides detail on how Aspect Unified IP enabled this leading contact centre outsourcer to better serve its clients. |
Loop Customer Management
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| This Loop Customer Management case study provides detail on how the company has experienced significant ROI with Aspect's solutions. |
Hilton Worldwide Reservations
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| This Hilton case study provides detail on how Aspect's workforce management solutions helped enable Hilton Worldwide Reservations to accurately plan, manage and optimise staffing resources. |
HomeShop18
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| This case study describes how the HomeShop 18 home shopping network increased sales and productivity with Aspect's Blended Interaction unified communications application for the contact centre. |
Aspect Success Story - Workforce Management in a Union Shop
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| This success story goes into the challenges and positive results that this union shop has seen with Aspect workforce management solutions. |
Marketing Agency Success Story
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| This success story talks to an agency that utilized Aspect Unified IP to unify contact center operations and manage growing customer base. |
Mission-Critical Customer Service Success Story
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| This success story talks about how Aspect CallCenter ACD has helped this utility provider provide enhanced service around the clock for millions of customers. |
Aspect Success Story - Cell Phone Services
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| This success story discusses how one cell phone company boosts contact center productivity 150 percent with Aspect EnsemblePro. |
Aspect Success Story- Total View of the Contact Center Boosts Productivity and Effectiveness
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| This success story discusses how Aspect® Conversations™ Predictive Dialer improves collection and telemarketing initiatives for a growing credit card company. |
Aspect Success Story- Electric Utility Success Story
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| This success story talks about how one electric utility company used Aspect Unified IP to increase customer service, cut costs and manage collections processes. |
Aspect Success Story- PerformanceEdge® Enables Insurance Company to Improve Adherence and Availability Goals for Agents
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| Aspect success story discusses how Aspect Workforce Management immediately demonstrates a positive impact in an insurance company's contact center. |
Aspect Success Story- Peace of Mind for Cable Company’s Contact Center
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| This success story talks to one cable company's challenges and then success with Aspect Spectrum ACD. |
