 Human Resources Information System (HRIS) Link
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 | The HRIS Link allows for quick and cost effective ways to integrate Aspect Workforce Management with Human Resource Information Systems (HR, Payroll and CRM systems). |
Aspect Contact Data Sheet
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| Aspect Contact is a multimedia contact centre solution for small to mid-size contact centres and service desks that help enterprises maximise their return from Microsoft Lync deployments. |
Aspect Professional Services Customer Contact Analytics Optimization Data Sheet
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| Customer Contact Analytics Optimization from Aspect can help you free your raw business data and turn it into actionable knowledge that helps you run your contact centre profitably and effectively. |
Aspect Quality Management
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| Aspect Quality Management offers essential call logging (full-time recording), speech analytics, quality monitoring and agent coaching capabilities that help improve the quality of your customer interactions. |
Aspect Quality Management Speech Analytics data sheet
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| Aspect Quality Management offers integrated speech analytics enabling organisations to tap into their most underutilised and valuable asset – the voice of the customer. |
Aspect Quality Management Helps Manage Sensitive Customer Data
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| Aspect Quality Management helps promote compliance with the PCI DSS requirements by securely recording, storing, and replaying customer interactions while at the same time improving the quality of those interactions. |
Aspect Unified IP Migration Data Sheet
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| Aspect Unified IP helps you compete more aggressively in a marketplace that increasingly demands forward-focused, customer-centric interaction management strategies and technologies. |
CommunityOne from Aspect
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| This data sheet discusses CommunityOne from Aspect, a CRM solution that is a single relationship platform ideal for a wide variety of campus departments. |
Unified Command and Control - Real-Time Reporting for Aspect Unified IP Advance List Management Contributor
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| The Aspect Unified IP - Advanced List Management Real-Time Contributor for Unified Command and Control Real-Time Reporting provides a comprehensive and feature rich view for outbound dialing operations. |
Aspect Unified IP - Essentials
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| Aspect Unified IP Essentials provides innovative integrations; transforming your corporate website into a Customer Contact Portal! Embedded value-add features enrich your customer's experience and differentiates you from the competition. |
Aspect Unified IP SMS Hub
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| Aspect Unified IP SMS Hub allows your customers to SMS or Text their questions directly to your agents for immediate response. |
Aspect Workforce Management - Virtual Schedule Attendant
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| The Virtual Schedule Attendant provides the ability for employees to dial into the contact center to alert administrative and management staff of schedule affecting changes. |
Aspect Unified IP IVR Essentials
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| The Aspect Unified IP IVR Essentials allows for quick and cost effective methods to launch a variety of commonly used IVR applications built to lessen the impact on contact center staff. |
Aspect Data Exchange System
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| Whether it is Inbound, Outbound, chat or email; Aspect captures detailed information providing the ability to track and measure key indicators to meet objectives. With this level of detail comes increased complexity to report, extract and utilize data. |
Aspect Notify
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| Aspect Notify provides the ability to be notified by email about critical issues in the contact center and flexible business rule-based notifications allow for quick reaction to ever changing environments. |
Aspect Unified IP for Unified Command and Control Reporting
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| The Aspect Unified IP Contributor for Unified Command and Control - Reporting (DataMart) provides Aspect customers a comprehensive and feature rich view into their Inbound and Outbound operations including data from Advanced List Management. |
Aspect Compliance System
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| Aspect Compliance System establishes a complete and automated process for tracking schedule occurrences (Late & Absences). Based on configurable business rules the system determines ratings, warnings, disciplinary actions and more. |
Aspect Social Media Channel Integration Offering
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| This offering allows customers to bring the social dialogue into the contact center and apply Aspect’s sophisticated workflow rules, call center performance analytics, and workforce optimization capabilities to social media-based communications. |
Aspect Speech Analytics Data Sheet
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| This data sheet describes how Aspect Speech Analytics empowers your contact centre to quickly extract deep and meaningful business intelligence directly from recorded voice interactions for a well-rounded understanding of customer intent and experience. |
Aspect Education Services - On-site Training
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| With Aspect Education Services on-site courses, you and every member of your team can enjoy the benefits of hands-on training delivered right in your facility or in a location of your choosing. |
Aspect Technical Services Remote Access Support Services
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| System availability, reliability and security are critical to running a successful contact center operation. If your system encounters a problem, you need to know it will be rapidly diagnosed and corrected with minimal operational impact. |
Aspect Professional Services Self-Service Strategy and Deployment Assessments
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| A comprehensive self-service strategy can provide a superior customer experience that not only enhances satisfaction, but increases automation rates while reducing costs. |
Aspect Professional Services Methodology and Quality Plan Overview
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| Ask any technology manager to share their worst nightmare about a planned new solution and it will likely include fears of unmet expectations, cost overruns and later than expected solution delivery. |
Comprehensive Contact Center Assessment
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| Identify how you can optimize your contact center for better business communications and customer relationships. |
UC Strategy and Business Case Services by Aspect data sheet
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| Unified communications should be viewed as a journey rather than a single project, with different capabilities, delivered along the way. UC can deliver rich, streamlined, and effective communications and collaboration across your enterprise. |
Aspect Professional Services Data Sheet
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| Aspect Professional Services transforms contact center systems into high performing, next-generation customer contact solutions that increase enterprise-wide business value. |
UC RapidStart: Beginning the UC Journey Now data sheet
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| UC RapidStart from Aspect helps organisations jumpstart their UC journey by combining a pilot deployment of Microsoft® Office Communications Server 2007 (OCS) and Microsoft® Office Communicator 2007 to an initial group of users. |
UC Implementation, Integration, and User Adoption Services data sheet
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| Aspect® Professional Services has the expertise and experience to help you deliver your UC strategy successfully. |
UC Business Process Consulting Service data sheet
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| As with the introduction of any new capability into an organisation, there are a wide variety of key considerations that must be addressed to deliver the desired results while minimising risk. |
UC Architecture and Network Planning and Design Services data sheet
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| The UC Architecture and Network Planning and Design Services from Aspect will help you design a complete UC architecture and network to support your implementation of Microsoft® UC solutions. |
