Extensive contact centre experience equips Aspect to ensure a smooth and efficient transition through the implementation process to full system operation and post-instalment support. After the contract is signed, Aspect assigns a project manager, completion dates are scheduled and the project team proceeds with mutually agreeable, detailed milestones for key project phases – Project Initiation, Implementation Planning, Staging, Site Readiness Verification, Onsite Deployment, Production Transition and Completion.
Benefits
Expertise grounded in more than 35 years of contact centre technology leadership allows Aspect to minimise disruption to your operations throughout the project. We use a standard methodology for deployments that influence more than 85% of Aspect customers to serve as references in a typical year, which makes a credible case for performance that meets expectations. This same approach produces consistent and reliable processes that become especially significant if you have multiple sites or systems.
