Contact Centre Support

Optimal contact centre system performance translates to maximum revenues generated. Aspect engineers and other support professionals, who are guided by automated escalation procedures and accountable to performance metrics at every service step, keep your system up and running 24 hours a day, 365 days a year – an increasingly important business requirement in the constantly connected world of Consumer 2.0.

Services
Capabilities Aspect’s global support infrastructure and vendor-neutral methodology provide a single point of contact for resolving problems. A comprehensive service portfolio includes phone and Web support, call handling and service request tracking, on-site services, knowledge base and technical documentation, and software release upgrades, service packs and patches. Aspect^® Technical Services offers coverage based on your contact centre's working hours, and for predetermined on-site service commitments, Aspect-trained field engineers are strategically-located for a rapid response. Benefits You have ready access to support from your dedicated Aspect Technical Services team with 24/7 availability all year round, remote capabilities, and geographically convenient field services personnel to help ensure timely resolution of issues. Application updates continually refine system capabilities to achieve high levels of system performance and stability, and ongoing system availability helps to ensure you never miss an opportunity to meet the needs of your customers and improve their satisfaction.	Capabilities2

Resources

Data Sheets

Aspect Technical Services Overview

Case Study

Turning UC Potential into Contact Center Results – at Aspect

You might also consider...

	Implementation and Integration Aspect^® Professional Services experts ensure your Aspect applications and products are implemented, integrated and customised to deliver the best possible results for your organisation.
	Consulting and Optimisation The Aspect Professional Services team is adept at delivering process optimisation services to help you find new ways to use your available resources to best advantage and achieve your business goals more cost-effectively.
	Staff Augmentation Aspect Professional Services provides skilled resources directly either on-site or remotely, ensuring efficient maintenance and management of any deployed Aspect customer contact solution.
	Training Gain proficient, practical knowledge of Aspect product application and functionality, Aspect technology advanced management, and product development and system component management with comprehensive standard course curricula and custom packages.