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 Contact Centre Training


Effective, appropriate and timely education is critical to the success of any contact centre technology investment. Aspect® Education Services is committed to meeting your specific training needs.

To meet your unique training, scheduling and geographic requirements, Aspect Education Services offers a wide range of classroom, Web-based and computer-based courses, as well as custom courses through facilities located across the world. On-site training is available by request.

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Services


If you need information on Class Schedules, want to enrol on a course, or would like to view your Personal Profile, Calendar or Transcript, visit the Aspect Training Portal. Aspect Education Services offers a complete selection of courses that focus on the technology and functionality used daily in your business environment. The knowledge and skills you gain help you to plan and execute your corporate strategy more effectively, resulting in more efficient use of your infrastructure investments.​

Benefits

The training options available to you through Aspect Education Services:

  • Use a format that enables you to apply what you've learned immediately.
  • Offer classroom and Web-based curricula, as well as custom courses tailored to meet your unique training, schedule and location requirements.
  • Include mobile training that allows you to take advantage of our comprehensive curricula in your own environment  while reducing your travel time and costs.
  • Combine the benefits of small class sizes and a variety of learning experiences including lectures, demonstrations, projects, lab work and hands-on exercises to reinforce the skill sets covered.
  • Save money using the ClassPass Discount Programme if you have several Aspect solutions or numerous employees who require training.

 

Resources


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Implementation and Integration
Aspect® Professional Services experts ensure your Aspect applications and products are implemented, integrated and customised to deliver the best possible results for your organisation.

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Consulting and Optimisation
Aspect Professional Services delivers process optimisation to help you find new ways to use available resources to achieve your business goals in a cost-effective manner.

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Staff Augmentation
Aspect Professional Services provides skilled resources directly either on-site or remotely, ensuring efficient maintenance and management of any deployed Aspect customer contact solution.

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Support
Aspect® Technical Services drives optimal, reliable system performance through rapid response and resolution from your dedicated support manager and team, and easy access to proactive support, self-service resources and an online community.

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