Welcome to Aspect.com. Aspect.com and related sites (together, “this Web site”) are owned and operated by Aspect Software, Inc., located at 300 Apollo Drive, Chelmsford, MA 01824, USA ("Aspect" or "we" or "us" or "our"). This privacy policy ("Privacy Policy") explains how we collect, use, and disclose the Personal Information that we obtain through this Web site.
This Privacy Policy was last updated on September 13, 2011.
Consent
Your use of, and entry of Personal Information (as defined below under “Collection of Personal Information) into, this Web site constitutes your consent to the processing and transfer of your Personal Information in accordance with this Privacy Policy. Please note that this Web site is hosted from servers in the United States. Accordingly, if you are located in a different jurisdiction and enter Personal Information into this Web site, your Personal Information may be transferred to the United States or any other country as required by Aspect. See “Transfer of Personal Information,” below. In addition, this Web site does not normally collect "sensitive" Personal Information, such as information about ethnic or racial origin, religious or philosophical beliefs, and/or health or medical conditions. However, if this Web site collects any sensitive Personal Information, your use and voluntary entry of information into this Web site constitutes your explicit consent to the collection, use, and disclosure of that information for the purposes and in the manner described in this Privacy Policy.
Collection of Personal Information
Aspect may collect and use the following types of personally identifiable information (although in any specific instance we may collect only a subset of this information) ("Personal Information"):
- First Name, Last Name, Title, Company Name, Address, Phone Number, Fax Number and Email Address
- User ID and Password
- IP Address
How We Use Your Personal Information
Aspect uses your Personal Information in order to provide the highest level of customer service to our prospects, customers, investors and users in general. Personal Information is collected in order to allow Aspect to contact you, provide materials to you upon your request, register you, allow you access into proprietary systems, to respond to a user’s request or direction, and for any other purposes identified when the Personal Information is collected. Aspect will not use your Personal Information in ways unrelated to the ones described above without first obtaining your permission. At times, Aspect may use Personal Information to send you emails containing information relating to Aspect and its products and services. You may choose to opt-out of receiving such emails by clicking on “Unsubscribe” at the bottom of the email and completing the on-screen form.
Transfer of Personal Information
We may, and you hereby authorise Aspect to, transfer your Personal Information to Aspect Software, Inc. in the US and to any Aspect affiliate worldwide for the purpose of processing or storage. In no circumstance will Aspect sell, rent, transfer or lease your Personal Information to any third party except in the following circumstances:
- Aspect has your written consent.
- Transfer is to other Aspect entities and/or business partners who are acting on Aspect’s behalf for the uses described in "How We Use Your Personal Information". Such Aspect entities and/or business partners shall be under the same duties as is Aspect under this Privacy Policy to keep the data secure, confidential and private.
- Transfer is required by law or court order.
- Transfer is done in connection with a business transaction, such as a merger, acquisition by another company, or the sale or transfer of all or a portion of Aspect’s assets to a successor-in-interest. You will be notified via email or prominent notice on this Web site of any such change in ownership or control of your Personal Information.
- Aspect believes, in its sole discretion, that transfer is necessary to protect and defend the rights, property or personal safety of Aspect, its affiliated companies, this Web site or its users.
Updating Your Personal Information
Please notify us of any changes to your name, address, title, phone number or email address by emailing us at
Communications@aspect.com. To aid in processing your request, please include the following details:
- Your contact information (your name and email address)
- Your changed name, address, title, phone number or email address
Security of Your Personal Information
Aspect takes appropriate technical, physical and administrative steps to protect the security of your Personal Information. Access to Personal Information is limited only to those employees, contractors or authorised agents of Aspect who have authorisation to access such Personal Information and such access is limited to the extent such information is needed to fulfill the task for which the Personal Information was collected. While we strive to protect your Personal Information, we cannot ensure the security of the information you transmit. We recommend you to take every precaution to protect your Personal Information when you are on the Internet. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser.
Cookies and Other Passive Tracking Devices
Aspect utilises cookies, Web bugs and IP addresses (“Passive Tracking Devices”) to automatically collect aggregate and anonymous statistics about the Web site. Aspect uses this information to monitor the performance of this Web site to make it easier to use and otherwise improve it, manage features and programs made available through this Web site, and to tailor the content of the Web site to make it more effective. Aspect also may disclose such aggregate information to third parties. Aspect may combine the information it collects using Passive Tracking Devices with any Personal Information about you.
“Cookies” are small files that this Web site places on your computer (if your computer accepts cookies) to identify your computer, but not you. Cookies are used to better serve you when you return to this Web site. Cookies cannot be used to access or otherwise compromise the data on your computer. You may choose to change your browser settings to disable cookies, however, you will not be able to complete certain activities or access certain information on this Web site if cookies are disabled.
Content You Post
Any material you post on this Web site (for example, commenting on a blog or submitting questions, responses or other content to any Aspect hosted user group), including Personal Information, will be publically viewable on the Web site as soon as that information is submitted. By posting any such material, you waive any privacy expectations that you may have with respect to the material posted. If you don’t want others to see such information, do not submit it.
Links
This Web site contains links to other Web sites that are not owned by Aspect. You may also be directed to a third party Web site for certain purposes, such as registering with us or submitting a job application. Please note that these other Web sites' privacy policies may differ from those of Aspect. We encourage you to read the privacy statement of any Web site you may visit because we are not responsible for such Web sites’ content or policies.
Children’s Privacy
Aspect does not knowingly collect Personal Information from children under the age of 13. If we learn that we have collected Personal Information of a child under the age of 13, we will take reasonable steps to delete that data from our systems. Please visit the FTC's website for more tips on protecting children's privacy online.
Changes to this Privacy Policy
Aspect may make changes to this Privacy Policy at any time. When we do, we will change the “last updated” date at the beginning of this Privacy Policy. Please review this Privacy Policy frequently. If we make material changes to this Privacy Policy, we will notify you by placing a prominent notice on the home page of this Web site.
Contact Us
For further information about Aspect's privacy practises, please contact:
Aspect Software Legal Department
300 Apollo Drive
Chelmsford, MA 01824
978 250 7900 (phone)
978 244 7410 (fax)
