Contact Centre Solutions

Aspect combines call centre software insight with proven expertise in Microsoft unified communications (UC), collaboration, cloud computing, business process automation (BPA), communications-enabled business processes (CEBP), wireless and mobility to deliver next-generation solutions for the contact centre and the company.

​Contact Centre Extended Solutions

• Social Communications
• Customer Empowerment
• Business Engagement
• Dynamic Analytics

Back Office Solutions

The boundaries between the front line of the contact centre and the tasks of the back office are blurring, creating a continuous customer experience. Aspect’s Contact Centre Back Office Solution ties the contact centre and the back office together, enabling your organisation to automate tasks, optimise your workforce, and obtain unique insights into staffing and process efficiency.

Web Customer Service Solutions

Aspect’s Microsoft Professional Services team can help you develop a comprehensive Web customer service solution. Leveraging Microsoft business collaboration technologies, we help you to integrate with Aspect’s applications for the contact centre to maximise your use of the Web as a critical interaction channel.