Web Customer Service

​Extend Aspect^® Unified IP^®
Create and link a customer portal to your contact centre for a seamless customer experience between live interaction and self-service.

Add Microsoft SharePoint
Use SharePoint with a knowledge base and customer-facing social communities to enhance self-service.

Optional Live Assistance
Embed click-to-call and instant message (IM) capabilities to allow consumers to contact an agent as needed.

Reduce Costs
Reduce infrastructure and staffing costs by standardising Microsoft technologies and removing third-party systems. 

​Data Sheets

Web Customer Service

Aspect Unified IP

Brochures

Blended Interaction^™

Microsoft Platform Services
Design, implement and integrate Microsoft solutions leveraging SharePoint, Lync and Microsoft Dynamics CRM.

Microsoft Solution Services
Meet your organisation's​ short- and long-term collaboration requirements.

Contact Centre Applications 
Leverage key functionality from our unified contact centre and workforce optimisation platforms to deliver targeted business results.

Microsoft Professional Services from Aspect
Enhance customer contact using rich presence, desktop sharing and other collaboration capabilities.

Contact Centre Solutions
Meet the needs of Consumer 2.0 with video, mobile and cloud-based capabilities.