Products Overview

Customer Contact Applications

• Seamless Customer Service
• Blended Interaction for Inbound + Outbound
• Streamlined Collections
• Optimised Collections
• Productive Workforce

Workforce Optimisation

• Workforce Management
• Quality Management
• Performance Management

Small Contact Centre/Help Desk Appliance: Aspect Contact

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• The Next Generation of Customer Contact

Unified Customer Contact: Unified IP

• Inbound ACD
• Outbound Dialler
• Voice Portal / IVR
• Internet Contact / Email / Web
• Campaign Optimisation

Services Overview

Customer Contact Services

• Training Services
• Support Services
• Consulting & Optimisation Services
• Implementation & Integration Services
• Augmentation Services

Next Generation Customer Contact Services

Enterprise Services

• Microsoft Solution Services
• Microsoft Platform Services

Industry Practices

Solutions Overview

Contact Centre Extended Solutions

Back Office

Web Customer Service

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• Making the Back Office Pay